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Paid Add-on

Walk-ins & Waitlists

Capture walk-ins and waiting guests without creating immediate table conflicts.

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01

What it does

Capture walk-ins and waiting guests without creating immediate table conflicts.

02

Who uses it

Restaurant owners, managers, cashiers, waiters, kitchen teams, stock controllers or customer-facing staff depending on the workflow.

03

Why it matters

This feature helps keep restaurant operations connected, visible and easier to manage from one Digital Eatery platform.

Operational workflow

This is how the feature fits into a normal restaurant workflow.

  • Open the relevant Digital Eatery Reservations workflow or screen.
  • Use Walk-ins & Waitlists to manage the operational information required.
  • Confirm the action before it moves to the next service, stock, cashier or reporting step.
  • Review the result in the connected dashboard, queue, ledger or report.

Key capabilities

  • Walk-in capture.
  • Waitlist status.
  • Guest notes.
  • Convert to seated guests.

Controls and safeguards

  • Keeps the workflow connected to the relevant product area.
  • Supports manager visibility and operational control.
  • Designed to reduce manual duplication and confusion.
  • Works as part of the wider Digital Eatery Restaurant Management ecosystem.

Setup requirements

  • Install and configure Digital Eatery Reservations.
  • Confirm products, staff, tables or settings required by the workflow are in place.
  • Train staff on the correct daily process.
  • Use demo video and product page content to support onboarding.

Connected modules

  • Reservations Timeline
  • Tables
  • Waitlist
  • Core table session
  • Manager Dashboard

Example use cases

  • A manager wants to use Walk-ins & Waitlists during daily service.
  • A restaurant needs walk-ins & waitlists to reduce manual admin and improve control.
  • The business wants the workflow to remain connected to reporting and future growth.

See Walk-ins & Waitlists in action

Book a guided walkthrough or buy now to start building your Digital Eatery platform.

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